Shipping policy

Free shipping for metro orders over $50

Charge of $8 for shipping for metro orders less than $50

Charge of $10 for rural orders regardless of the order value.

We send non-signature unless otherwise requested. If you're not home when your order arrives the driver will usually leave your parcel at your door or in your mailbox. If they don't think it's safe to leave, they'll leave a card to call instead.

We'll send you a dispatch email with your tracking number when your order is shipped.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days of the goods being dispatched (you'll be notified and can track an order once it's been dispatched). We cannot accept responsibility for your parcel once delivery has been made.

Reach out if you have any concerns or questions as we'd like the process to be as smooth and stress free as possible.

Shipping policy

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